Leaders give feedback because they want people to grow. But even when the intention is good, that's not always what happens. Instead of thinking about how to improve, the person receiving the feedback may be wondering something else entirely: Did I disappoint them? Am I in trouble? What does this mean going forward? When the […]
Accountability is something every leader should strive for. But there are times when the way we pursue it doesn’t have the desired effect. Instead of encouraging ownership, it can leave people more focused on avoiding mistakes than on sharing ideas. Most leaders don't set out to create a culture of fear. They want people to […]
By Barb Ward “The single biggest problem in communication is the illusion that it has taken place.” ~ George Bernard Shaw A key characteristic in a healthy organizational culture is effective communication. Knowing just what to say, when to say it, and maybe most importantly, how to say it is paramount. And now, when […]
By Barb Ward If refining the culture of your organization was only about finding your way forward after the COVID pandemic, even with the continuing uncertainty, you could focus intently on the task at hand and find a successful path for the future. However, today’s environment requires much more than that. Over the past year as […]
