Leaders give feedback because they want people to grow. But even when the intention is good, that's not always what happens. Instead of thinking about how to improve, the person receiving the feedback may be wondering something else entirely: Did I disappoint them? Am I in trouble? What does this mean going forward? When the […]
Accountability is something every leader should strive for. But there are times when the way we pursue it doesn’t have the desired effect. Instead of encouraging ownership, it can leave people more focused on avoiding mistakes than on sharing ideas. Most leaders don't set out to create a culture of fear. They want people to […]
Interview with Pat Samples by Holly LeMaster This is the third in a five-part series on physician leadership. What’s the impact of physician and nurse leaders partnering effectively—or not? Some of the literature is beginning to show that, since the advent of EMR, nurses and physicians are working more in parallel to one another versus […]
by David Quigley, MSW, PHR, Board-certified Coach Have you ever had a loved one in a nursing home? My spouse and I have both worked in hospitals and healthcare for the past several decades and I have been keenly interested in what constitutes exceptional care for the patient and family. We are currently in a […]
By David Quigley,MSW, PHR, Board-Certified Coach How would you answer a physician who asked during new employee orientation, “Do you really expect us to smile all the time?” That question stimulated an interesting discussion in a group of newly-hired clinical and non-clinical hospital staff which resulted in clarifications and several key insights. I continue to […]
