Innovative Connections Service Evaluation

This survey will be rated on a scale of 0 (I do not agree) - 100 (I strongly agree). Select a number on the scale to indicate how you think we are doing on that phase of change.

NOTE: If your score is below 50, please leave a comment to where you think we need to focus to improve the score in that area.

Thank you!

Leading Change: We have a clear leader and team supporting the change. Based on the three bullets below, how well are we "leading the change"?

-Do we have the right membership selected for the change initiative? Are the right people involved?

-Do we have the necessary resources for the change effort to be successful (financial, people, etc.)

-Are we clear and in agreement on the goals, scope, assumptions, and outcome for the change?

Creating a Shared Need: The team identifies the reasons for change, makes certain the reasons are widely understood, and overcomes resistance to change. Based on the three bullets below, how strong of a shared need do we have?

-Is the team aligned in terms of the need for change?

-Does the need for change reflect the concerns of customers?

-Do others see the need for change?

Shaping a Vision: The team delineates a desired outcome of change and conveys it to key stakeholders. Based on the four bullets below, how clear is the team's vision?

-Has the vision been articulated for the project?

-Is the vision shared and understood across the business?

-Do you have a clear idea of what the end state will be like?

-Have we adequately communicated our vision to key stakeholders?

Mobilizing Commitment: Key stakeholders are identified; resistance analysis and actions are developed to gain support and commitment. Based on the three bullets below, is the team on the path towards change?

-Has the team identified key stakeholders?

-Have we convinced at least 75% of our stakeholders that the status quo is worse than the change?

-Have we identified and removed key barriers for the project to be successful?

Monitoring Progress: Realistic benchmarks are set and measured. Based on the three bullets below, are we continuing towards a path of success?

-Have goals and benchmarks been established for the change?

-How have results been tied to external and internal goals to ensure that outcomes will be evident to stakeholders?

-How are individuals and teams accountable for results?

Hardwiring the Change to Make it Last: The team institutes appropriate systems and structures to sustain results. Based on the three bullets below, is the team working towards sustaining results?

-How have/will early successes been leveraged to make change last and to build momentum?

-How has the change initiative been integrated with other organizational initiatives?

-How will the team ensure sustainability of the change?

Anchor the Change: Changes are integrated into the organization's culture. Based on the three bullets below, is our team integrating culture?

-How has the team identified key systems and structures and made changes to accommodate?

-How has the team developed the capacity to change?

-Has the team considered the impact of the change to strategy, culture, staffing, operations, competencies, reward structures, etc.?