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- Paul Hawkins

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Interview with Pat Samples by Holly LeMaster I recently sat down with Pat Samples, MS, RN, CENP, to talk about a topic that’s close to her heart: physician coaching. Coming from her background as nurse, and then a nursing executive, Pat has a natural gift for coaching and developing physician leaders. If you’re a physician who’s curious about exploring a coaching relationship, or an administrator who is wondering about the benefits of coaching for members of your medical staff, you’ll

Innovative Connections offers support and inspiration through our experience and expertise in culture, leadership, and organizational development. We know that highly effective organizations exhibit strengths across five areas: leadership, decision-making and structure, people, work processes and systems, and culture. Organizational effectiveness is about each individual doing everything they know how to do and doing it well; in other words, organizational efficiency is the capacity of a team to produce the desired results. This pyramid reflects the importance of the foundation of

By David Quigley While running errands recently I had the opportunity to be in and out of several local businesses. I was greeted as I entered the bank, then the tire shop, again in the coffee shop, and the convenience store. This is a common experience nowadays, as most businesses make it a point to greet customers as a routine part of their sales or service approach. In your personal experience, is that personal greeting effective, or not? I’ve spent

Martin Luther King, Jr., said, “I have also decided to stick with love…Hate is too great a burden to bear.” Why is hate so harmful?  I think all of us know the answer, but do we realize that hate actually causes physiological and mental harm? Neuroscience in the last 20 years has made amazing discoveries by studying the brain and how it functions. By watching different reactions while using the fMRI, they have discovered the neuropathways that flow to different

It is that time of the year that many of us will review the year that is ending.  This year I choose to do it with a gentle touch of non-judgment of my own foibles and those of others. It is also a time of looking forward, to imagine what the path of the new year will be. Last year my word, work and theme was “Courage”.   I was embarking on many new opportunities and quite honestly, I was pretty

As we seek to build accountable environments and employees, this worksheet walks through the 3 steps of accountability and poses critical questions to ensure you are doing what is necessary as a leader to drive accountability. When we skip one of these steps, accountability falters.

I posted today for Innovative Connections, Inc and I thought the question was worth sharing. . . We did a webinar last month on mental models. . . those potentially incorrect beliefs we hold about people or situations that can get in the way of us seeing a deeper truth (or even the REAL truth). One question to contemplate is “What story are you telling yourself RIGHT NOW that maybe incorrect and NOT true?” The power in this question comes

This post was written by Isaac Sisneros who serves in the Service Excellence Department of a large hospital system. Today, I am grateful to serve this hospital and the patients that come here for care. Today, let me be proud of the work that I do; this work is sacred, will I see it as so? Help me, in this moment, to be grateful for the honor of assisting those in pain, in fear, in anger, or in any other

This morning, I felt the need for a quiet meditative drive. I am in a beautiful location, so I headed off down the country roads determined to explore and be open to whatever emerged. I love those moments; those times when we can break free from the routines and demands upon us and allow life to consume us in unexpected ways. My heart was bursting open this morning with love, gratitude and emotion. I have captured these images in my